Thanks for considering First National Engage Eastlakes for your property letting and management needs.

Our experience in the industry has given us a clear understanding of investor needs and the specific property goals of our clients in the letting and management of their properties.

This document will navigate our journey with you towards a smooth transition to bring your property into our care. By putting this proposal, quote and terms of letting in writing, you will know exactly what it is that we will be doing on your behalf, should you engage us as your chosen agent to represent you for the management of your property.

We will keep you fully informed through every step of the process to achieve an excellent result in the active market. We look forward to your response to this proposal and your decision to activate our services.

Who are you putting

your faith in?

Our property management team is made up of a number of experienced real estate specialists across leasing, property administration, the tenancy process, and everything involved in the maintenance and management of your home.

Built on a foundation of superb customer service and exceptional results for our clients, the property management team at First National Engage Eastlakes is ready to put you first, when you entrust us with your investment for the years to come.

Rental Payments

All Rental payments are via DEFT Payment Systems - BPay  Each tenant has their own unique reference number.     

Rental Arrears 

At First National Engage Property we understand that sometimes there are unforeseen circumstances that result in delayed rental payments. Although the situation may never apply, most Tenants pay rent on time, it is important we advise you of the process involved.

And although we will endeavor to accommodate any extraordinary situations resulting in late rental payments, there is a strict arrears management procedure that will be maintained, regardless of the reason. This is to ensure effective management of arrears, uphold the your insurance and to protect your investment.

These actions form our rent arrears management procedure and occur at the time specified:

If after vacating the premises there are monies owed in excess of the Bond, the Tenants named on the Tenancy Agreement may be listed with a Tenancy Database ie TICA – Tenancy Information Centre of Australia and NTD – National Tenancy Database.

Tenants will be advised in writing and have the opportunity to pay any monies owed before their details are listed.

General Information

The information provided is a guide to the regular inspections which occur at the Property leased. As part of our management responsibilities our Agency conducts regular Property Maintenance Inspections.

Our Software

As property managers, there is no shortage of unforeseen issues that can make our working day a long and exhausting one. That’s why we choose great software to help us manage your property. Our property management software enables us to manage the business of maintaining a portfolio of properties on behalf of our owners.

Property Me Owner Portal

The owner’s portal allows you as a landlord to login and access information about your property whenever you want. Aside from the ease-of-use for both parties, it helps us stand above the competition as an organised manager who can offer constant transparency to their landlords. Some of the things you can access through the owners portal include:

- The current financial status of all your properties
- All historical statements and copies of attached bills
- All general scanned documents attached to the owner's folio
- Photos and details for the property and tenancy
- Financial activity graph
- Activity summaries for jobs and inspections

Landlord insurance bundles the cover usually found in home insurance with extras that relate specifically to owning a rental property.

What this insurance covers varies between providers and price range, but it can include such items as theft; malicious damage and vandalism; loss of rent due to tenant default; and legal expenses required to evict a tenant.

While some landlord’s insurance offerings will cover repair for building damage and any rent lost while the property is uninhabitable, if the property is strata title, the body corporate fees may cover building insurance.

Contents belonging to a landlord, like carpets, blinds, dishwashers and removable air conditioning units, may also be covered.

There are a number of landlord insurance products available, so ensure you shop around for the deal that best suits your situation. Remember, you can also negotiate on premium

Points to consider when choosing Landlord Insurance:

> Loss of Rent

> Malicious/Vandalism

At First National Engage Eastlakes, we pride ourselves on approaching Property Management from an investors standpoint first and foremost. As such, our complete cost of management fees can be calculated in full and in advance with no hidden costs.
 

Agency Fees:

• Management Fee of 7.7% GST Inclusive - Reduced to 7% GST Inclusive
• Letting Fee of 2 Weeks Rent + GST  
• Lease Renewal Fee of 1/2 Weeks Rent + GST 
• Administration Fee of $6.60 per statement, per folio. 
• Tenancy Agreement Preparation Fee - $44

Services, Charges and Expenses:

• Calculation and collection of water and sewerage usage charges - 7.7% GST Inclusive
• Attendance at a tribunal/court - $110 per hour
• Preparation of a tribunal/court case - $110 per hour
• NCAT Fees as per application
• Processing Insurance Claims, including valuations for insurance purposes - $110 per hour
• Disaster/Emergency Management Fee - 4.4%
• Arrangement of refurbishment or improvements - $110 per hour
• Onsite Quote Co-ordination Fee - $110 per hour
• End of Financial Year Statement Fee - $55 
• File Closure Fee - $99

Above Fees Includes:

• Proactive database screening of all prospective tenants including social media checks and a stringent tenant selection.
• Entry & Exit Condition Inspections - A thorough Property Condition Report will be completed at the commencement of all tenancies and forms part of the above Residential Tenancy Agreement. Photographs will also form part of the report to ensure accuracy. A copy of the agreements will be provided to you after the commencement of all new tenancies.
• Making sure the property is compliant with the currently legislation. 
• Detailed Rental Statements upon each payment and an accountant ready end of financial year statement in Property Me. Including 24/7 access to your unique online Management portal (Property Me) which includes detailed reports and “live- real-time” status on the management of your portfolio.
• Owners paid mid month or end monthly into your nominated bank account electronically.
• Thorough Routine Inspections conducted up to 3 per year and resulting electronic report provided with digital photographs and a comprehensive summary of property.
• Water Charging – including the arrangement of water compliance, calculating water consumption costs and invoicing tenants accordingly. Utility bills can be directed to our office for payment on your behalf.
• Coordination of daily maintenance of your property.
• Lease Re-negotiations with a detailed Market Analysis report of your property every 12 months to determine any acquired capital growth.
• Strict arrears policy. Including management of appropriate RTA notices as required, i.e. notice of rent increase, notice to vacate, remedy breach notice.